Advault360 ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, use our client portals, or engage our services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you. This includes:
- Identity & Contact Data: Name, business email address, phone number, company name, and billing details provided during onboarding.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access our website.
- Usage Data: Information about how you navigate and use our website, client portals, and dashboards.
- Marketing & Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.
2. How We Use Your Information
We strictly use your personal data for the following operational purposes:
- To register you as a new client and provision your portal access.
- To process and deliver your requested services, manage payments, and collect debts.
- To manage our relationship with you, including notifying you of changes to our terms or services.
- To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, and support).
- To utilize data analytics and AI tools to improve our website, services, marketing, and client experiences.
3. Third-Party Sharing & AI Processing
We do not sell your personal data. We may share your data with trusted third parties exclusively to facilitate our services:
- Service Providers: Cloud hosting providers, payment gateways, and CRM platforms used to run our infrastructure.
- AI & Automation APIs: By utilizing our AI-driven services, you acknowledge that certain data prompts may be processed via secure third-party AI providers (such as OpenAI) strictly for generating requested outputs.
- Legal Compliance: We may disclose your information where required by law, subpoena, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of UAE law enforcement.
4. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to distinguish you from other users. This helps us provide a seamless experience, secure your login sessions in the portal, and analyze our own marketing efforts. You can set your browser to refuse all or some browser cookies, but note that some parts of the client portal may become inaccessible or not function properly.
5. Data Security
We have implemented robust security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a strict business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
6. Your Data Rights
Depending on your jurisdiction, you have specific rights regarding your personal data:
- Request Access: Obtain a copy of the personal data we hold about you.
- Request Correction: Correct any incomplete or inaccurate data we hold.
- Request Erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it (Note: We must retain certain billing and transaction records to comply with UAE tax and corporate laws).
To exercise any of these rights, please submit a formal request via your Client Portal or contact our support team.
7. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.